Support
Questions about Core Motion, your account or a subscription: write to [email protected]. A person reads every message and answers from that address.
Contact us
- Email: [email protected]
- From the app: Profile → Send feedback, at the bottom of the screen. You can attach a screenshot.
If something went wrong, tell us what you were doing at that moment and which phone you use — that is usually enough for us to find it.
Subscriptions on iPhone
A subscription bought in the iPhone app is billed to your Apple ID through the App Store. Apple takes the payment; we never see your card.
- To cancel: on your iPhone, open Settings → your name → Subscriptions → Core Motion → Cancel Subscription. Do it at least 24 hours before the free week or the current period ends, and the next one is not charged.
- New phone, or the app reinstalled: open the app and tap Restore purchases on the subscription screen, signed in to the App Store with the Apple ID you paid with.
- Refunds are decided by Apple, not by us: request one at reportaproblem.apple.com.
Deleting your Core Motion account does not cancel the subscription — cancel it in Settings first.
Your account
- Forgot your password: tap “Forgot password?” on the sign-in screen, and we email you a code to set a new one.
- To delete the account: Profile → Delete account, at the very bottom. The account is disabled at once and everything it holds is erased 30 days later; signing in within those 30 days cancels the deletion.
- A copy of your data: write to us and we will send it.
Apple Health
If you allow it, the iPhone app reads your daily step count from Apple Health. It reads steps and nothing else, never writes to Health, and never uses the data for advertising. To stop it: Settings → Privacy & Security → Health → Core Motion.
Privacy and terms
What we store, why and for how long: Privacy Policy. The rules of the service: Terms of Service.